Refund policy

Returns & Refund Policy

We want you to be fully satisfied with your purchase. Please read our return policy carefully before placing your order.

Returns for EU Customers — Right of Withdrawal

If you are located within the European Union, you have the legal right to withdraw from this contract within 14 days, without giving any reason. The withdrawal period is 14 days from the date on which you, or a third party other than the carrier, received the last item of your order. If your order is delivered over multiple shipments, the 14-day period begins from the date the last item is received.

To exercise your right of withdrawal, you may submit a return or cancellation request directly through your customer account at https://shopify.com/92325937526/account, or notify us by email at naturminusx@gmail.com with a clear statement of your wish to withdraw. We will send you an acknowledgement of your request without delay.

You must return the goods within 14 days of notifying us of your withdrawal. The deadline is met if you ship the goods before this period expires.

We will reimburse all payments received from you, including standard outbound shipping costs, within 14 days of receiving the returned goods or proof of shipment, whichever comes first. Reimbursement will be made using the same payment method as your original transaction.

You are responsible for the cost of return shipping, unless the return is due to our error or a product defect.

No Returns Outside the EU

We do not accept returns or refunds for orders shipped outside the European Union, except in cases where an error or defect was made on our part. Please ensure your order is correct before completing your purchase.

Conditions for Accepted Returns

Returned items must:

  • Be in perfect, unused condition
  • Include original packaging, labels, and tags
  • Have yarn in skein form only (not wound into a ball)
  • Include the original invoice as proof of purchase

Non-Returnable Items

We do not accept returns for:

  • Wound, used, or damaged yarn
  • Items purchased from the SALE section
  • Personalized or custom-made products (e.g. dyed-to-order, cut-lengths)
  • Items damaged after delivery due to external causes

Please note: exemptions from the right of withdrawal apply to custom-made or personalized goods under EU law.

Exchanges

We do not offer direct exchanges. If you would like to replace a product, please request a return for a refund and place a new order for the desired item.

Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds will be processed within 3–7 business days to your original payment method.

By placing an order on our website, you agree to these return and refund terms.